Delivery And Drop Off

How it works

Delivery

Sadly delivered by car, not unicorn!

We re-opened the studio on 3rd August, so we can now only manage one delivery per week. This will be on a Friday afternoon/evening. However on days that we're open, collections at the studio can be ready only 30mins after placing the order!

Always check the opening times on facebook or google as it will change weekly, depending on bookings. We will always be open for a minimum of 4 days a week. We'll open for more days when it's financially viable to do so.

Kits are on loan for one week only. It takes a week once they come back to quarantine/wash/sterlise/top-up etc. We will pick-up the pottery and kits from you one week after dropping off. We will text or email to confirm the day and time of collection.

If you have a deadline for delivery - a birthday or similar - please let us know when you place your order. We will do our utmost to get it to your chosen address by that date.

Deliveries will be contactless. We will leave your parcel on the doorstep, ring the bell and walk to a safe distance. We will wait to see you at the door, give you a cheery wave and go on our way.

At all times we will have your safety and ours as our top priority.

Delivery on the Wirral will be free if your order value is more than £25. If your order is less than £25, there will be a token £2 delivery charge. 

Any queries, please just ask. We're pretty friendly!

Pottery drop off - Click and Collect - Pottery Pick-up

Click and Collect

If you are local, this might be a faster option for you if you need your kits quickly. Click and Collect orders can be ready one working day after placing your order. We'll confirm this when your order is received.

Fired Pottery Collections

It will now be possible for you to collect pottery that was ready before lockdown. You will need to tell us your invoice number when you collect so we can get your pottery without delay. If you don't know your invoice number, please message us in advance with as much information as possible - date, name on invoice, pottery painted - and we will find the number for you as quickly as we can. We will message you with your invoice number and you can then collect.

Returning Kits

 We have re-opened the studio now and will be open a minimum of 4 days a week. This might change week-to-week so always check current opening times on our facebook page or Google before travelling. If you're not sure, just fb message, email or call - we'll do our best to answer even if we're not open that day.

Please make sure everything is back inside the original packaging. You will be dropping (not literally we hope) your kit onto a table at the entrance to the studio. Contactless drop-off but we'll be in the studio hoping for a smile or a wave before you go! If your kit was pre-lockdown, please pop a note inside the bag with your name, email and contact phone number. Orders placed online will have your order number on the packaging, so no need for any extra info. We'll send a text or email when your pottery has been fired and is ready to collect. We expect a 10 day - 2 week turnaround as your returned kits will go into quarantine for 4 days before we begin the process of glazing and firing.


The studio is closed to the public. No-one will be allowed inside, sorry.


 
  • Facebook
  • Instagram

©2020 by The Potting Shed