Delivery And Drop Off
How it works
Here's the plan. We've never done this before so this might change as we get used to a whole new way of working!
For those that know us, it will be just Jeanette and Eddie doing everything to start off with - we've roped in our son as well now he's finished his Uni exams. Our lovely team are furloughed.
We plan to deliver every Wednesday and Saturday. Deliveries will be in the afternoon as Eddie will be baking in the morning! We've tried a couple of different delivery days over the first few weeks but this one is manageable for us. We'd love to promise next day delivery but with just 2 of us working, we need to be realistic. It might be possible in time, just not at the beginning.
Kits are on loan for one week only. It takes a week once they come back to quarantine/wash/sterlise/top-up etc. We will pick-up the pottery and kits from you one week after dropping off. We will text or email to confirm the day and time of collection.
If you have a deadline for delivery - a birthday or similar - please let us know when you place your order. We will do our utmost to get it to your chosen address by that date.
Deliveries will be contactless. We will leave your parcel on the doorstep, ring the bell and walk to a safe distance. We will wait to see you at the door, give you a cheery wave and go on our way.
At all times we will have your safety and ours as our top priority.
Delivery on the Wirral will be free if your order value is more than £25. If your order is less than £25, there will be a token £2 delivery charge.
Any queries, please just ask. We're pretty friendly!
Pottery drop off - Click and Collect - Pottery Pick-up
Click and Collect
If you are local, this might be a faster option for you if you need your kits quickly. Click and Collect orders can be ready one working day after placing your order. You can book a time slot to pick up your order - availability will change weekly depending on the number of deliveries we need to make. Any problems, just message us. We'll always try to be as helpful as we can. See below for how to book.
Fired Pottery Collections
It will now be possible for you to collect pottery that was ready before lockdown. This is strictly by appointment only. You will need to tell us your invoice number so we can have everything ready for you when you arrive. If you don't know your invoice number, please message us in advance with as much information as possible - date, name on invoice, pottery painted - and we will find it for you as quickly as we can. We will message you with your invoice number, you can then book a time to collect quoting that number. We're really sorry but you can't collect your pottery without a booking with a valid invoice number. It's a whole new world of rules - but they are in place to protect all of us, so we'll all just have to get on with it and try and smile through! See below for how to book.
Returning Kits - bought prior to lockdown
For those patient souls who have waited the full 8 weeks to return their pottery for firing - you can do it now! Please book a time to return them using the instructions below. Please make sure everything is back inside the original packaging. You will be dropping (not literally we hope) your kit onto a table at the entrance to the studio. Contactless drop-off but we'll be in the studio hoping for a smile or a wave before you go! Please pop a note inside the bag with your name, email and contact phone number. We'll send a text or email when your pottery has been fired and is ready to collect. We expect a 10 day - 2 week turnaround as your returned kits will go into quarantine for 3 days before we begin the process of glazing and firing.
Booking Collection and Return Appointment Times
The booking page on this website still needs work - so we're going to make use of the appointment section of our facebook page for now. Simply click the facebook link at the bottom of this page - this takes you to our facebook page where you can book a time to collect/return. If you don't have facebook, just message us and we'll get you booked in. You will need to tell us your order or invoice number so we can have everything ready for you when you arrive.
There are limited days and times to start with as there will be just 2 of us doing everything. If the limited times causes you any problems, let us know but we will not allow any collections or drop-offs without prior notice.
The studio is closed to the public. No-one will be allowed inside, sorry.